SELVARAJ, Amsa; SREERAMA, Jeevan; PERUMALSAMY, Jegatheeswari. Natural Language Processing for Customer Service Integration in Retail and Insurance . Australian Journal of Machine Learning Research & Applications, Queensland, Australia, v. 2, n. 2, p. 180–234, 2022. Disponível em: https://sydneyacademics.com/index.php/ajmlra/article/view/100.. Acesso em: 19 sep. 2024.